platform
Signal
Converts what you know about customers into real-time intelligence
Every message, seat, and signal — tied to one fan and remembered across years. Your agent greets fans with context, not a cold form, and the advantage only grows. Your data, your relationship, your moat.
Jack M.
Since August 2021
platform
Attended
12 events · 3 seasons
Lifetime spend
$2,140
Last seat
Sec 112 · Row H
Channels
RCS · WhatsApp
real-time signals
Viewed Friday’s fixture ×3
Renewal in 14 days
2 friends already attending
Recommendations
Offer usual pair in Sec 112 for Friday, bundled with early renewal at −10%.
yield ✓ consent ✓ frequency ✓
context snowball
Three layers that stack into one compounding advantage.
Memory of who each fan is. Signals for what they’re doing right now.
Personalization that turns both into the right offer — sharper with every interaction, and yours to keep.
Personalization that turns both into the right offer — sharper with every interaction, and yours to keep.
Layer 1
Memory
Greet every fan with context, not a cold form.
One fan, every thread
Tie every message, seat, and transaction to a single fan, so the agent picks up where the last conversation left off — across RCS, SMS, WhatsApp, and seasons.
Your relationship, not the marketplace’s
Own the memory layer. Permissioned, retained on your terms, and exportable to your warehouse, CDP, or CRM — the fan relationship stays yours.
The whole fan history
Pull complete history from your ticketing and CRM — events attended, seats bought, spend, and membership tier — into one profile.
Layer 2
Signals
Reach fans on real behaviour, not a blast calendar.
Act as it happens
Respond to what fans do in the moment — a viewed fixture, an abandoned checkout, a lapsing renewal, a resale listing, a nearby show.
Awake between events
Keep reassessing each fan as new signals arrive, so the right nudge lands at the right moment — not on a fixed send-day.
Weigh it against the whole fan
Judge every signal against full context, so a season-ticket holder and a first-timer never get the same message.
Layer 3
Personalization
The right move per fan
Replace blast rules with an agent that picks each fan’s next best move — the upgrade, the add-on, the win-back, the pre-sale invite — tuned to your goals.
Outcomes inside your lines
Set the non-negotiables — protect yield, cap resale, respect frequency and consent — and the agent pursues the outcome within them, automatically.
Sharper every season
Every conversation teaches the next. Each interaction refines the model, so results compound across the season instead of resetting.
Pay in-thread, safely
Secure & compliant payments
Payment infrastructure built to the highest standards, so the agent transacts without compromising trust.
Card data never meets the model
Payment data flows through dedicated PCI-certified infrastructure via Stripe — it never touches the core platform, the LLM, or persistent storage.
PCI DSS Level 1 handling
In-thread payments are handled to the most stringent level in the industry, so fans can pay inside the message and trust it.
Onsales don’t wait
Engineered to clear high-volume onsales and gameday surges across RCS, SMS, and WhatsApp without dropping a transaction.
Right model, every job
Constellation of models
Built on a constellation of LLMs, so your agent executes seamlessly and reliably.
The best model for each task
Different models excel at different jobs — reading a fan’s message, deciding the next move, writing the reply — each handled by the model best at it.
Always on the latest
Your agent runs on the best models as they ship, so you and your fans benefit from every advance without re-platforming.
Failover that keeps selling
Automatic switching between providers maintains performance and continuity if one has an outage — because an onsale can’t pause.
security & compliance
Pogoseat Trust Center
Explore our security practices in detail — the controls and policies our teams run, our compliance standards, and how we safeguard fan data. Request full security documentation for your review.
solutions
Related Products
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Context Engine
The fan memory and signals that power every long-horizon campaign. Context that compounds into a moat only you own.
intelligence
Agent Studio
Where the guardrails, consent rules, and sign-off points on this page are set — build fan agents inside your policies.
reviews
Results that speak
for themselves.
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Pogoseat's text-ticketing solution was exactly the right platform we were looking for to reach new audiences in a simple and efficient way. It's about as easy as it gets for our fans to purchase tickets with just a text.
Dan Lefton
SVP, Ticket Sales & Service
Detroit Pistons
The Pogoseat integration not only enhances the fan experience through available seating and VIP experience upgrades, but also allows us to increase revenue while receiving insights to help us get to know our fans even better. Additionally, the partnership provides a platform for other partners to get involved to reach passionate fans through sponsored upgrades, VIP experiences and other amenities they can provide.
Nick Baker
President & COO
Global Partnerships, AEG
I have been deeply involved in the sports tech realm for over 20 years - including my tenure as Chief Commercial Officer & Head of Sports at Ticketmaster - and I can say with confidence that the 'Text-to-Buy' and 'Text-to-Upgrade' ticketing technology that Pogoseat has created is as good as it gets. I honestly don't see how anyone wouldn't want to use this technology as part of their ticket selling repertoire.
Greg Economou
Ex Chief Commercial Officer and Head of Sports
Ticketmaster
Pogoseat has revolutionized our student resale process. Their closed resale marketplace offers a secure and efficient platform for our students to purchase verified student section tickets. Pogoseat's innovative technology has been a game changer for our students.
Bryan Markiewicz
Senior Director of Ticket Operations, Elevate
Penn State University
Pogoseat has been a great partner. Its text-ticketing platform has been great for us looking to reach new audiences in a simple and efficient way and drive revenues. It has never been easier for fans to purchase tickets to our games. Their full integration with our ticketing system is key to making our program so successful.
Todd Pollock
Chief Ticketing Officer & SVP of Ticketing
Vegas Golden Knights
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Pogoseat are able to offer our fans a different experience of the game. Their solution easily integrates with our ticketing platform making it really easy for our fans to use.
Nat Harden
SVP, Ticket Sales & Service
Partnering with Pogoseat has enabled us to make tremendous strides in our Ticket Upgrade product offering, while helping us unlock new business opportunities. They have taken our vision and crafted a product flow that meets our exact requirements, allowing us to keep innovating. Through their integration with our ticketing system, Pogoseat can offer real-time upgrades with up-to-date inventory, ultimate product flexibility, and the chance to resell the original seat to a new buyer.
Trevor Purvis
VP Ticketing Technology & Solutions
Houston Astros
Pogoseat has been instrumental in the successful launch of our Steelers Student Rush program. Their technology has made ticket purchasing simple for students and helped open a new channel for us to connect with them. The seamless ticket-buying process and the crucial integration with Ticketmaster have been foundational to our program's early success.
Justin Mitchell
Head of Marketing
Pittsburgh Steelers
Pogoseat helped us to allow our supporters to experience premium upgrade offerings and generate ancillary revenue in the process. We are very pleased with our partnership.
Jenny Gower
Head of Ticketing & Supporter Services
Brighton & Hove Albion FC
Partnering with Pogoseat has helped our organization discover new fans, as well as engaging existing fans with an effortless way to purchase tickets through our Jets Student Rush and Jets Standby (last-minute) programs. We are pleased with the positive impact this partnership has had on our fans.
Linzy Jones
VP Ticketing & Consumer Sales
Winnipeg Jets
The upsell initiative we undertook across our global touring shows was a clear success. Pogoseat and their integration with Outbox made it seamless and as a result we were able to drive incremental revenue.
Sebastian Prevost
Director of Distribution
Pogoseat put together an easy to use seat upgrade program that integrated with our ticketing system as well as our season ticket member consignment program. Their deep integration is key to making our program so successful.
Russ Stanley
SVP, Ticket Sales & Service
San Francisco Giants