Platform · Residency
Residency
Long-horizon agents that work the whole season — and get smarter every fixture.
Give Residency an outcome — a sold-out midweek, a renewed member — and it stays with the work across days, weeks, and seasons, acting on every signal, across every channel, until it’s done.
Day 1
signal
Membership lapses in 21 days | no visit in 6 weeks
Memory
Prefers WhatsApp
usual seat Sec 112, brings a friend
usual seat Sec 112, brings a friend
action
Nudge: “your seat’s waiting Friday”· WhatsApp · suppression
Day 3
signal
A friend just bought · price drop on Sec 112
action
Offers the usual pair + early renewal −10%· two-way · in-thread pay
Week 2
signal
Opened, didn’t act · viewed Friday fixture ×2
reason
Holds off — waits for the right moment, no nag
Post Match
action
Locks full renewal at the saved rate
Member renewed
+$214 season value
Not a blast — a campaign
One agent that works an outcome across a whole season, not a single thread.
Orchestrate
Guide every fan toward the outcome that matters, over any length of time.
Catch the moment that matters
Spot the openings automatically — a lapsing renewal, an abandoned checkout, a resale listing, a nearby show — and act on them proactively.
Give it an outcome, not a script
Hand the agent a goal — a sold-out midweek, a renewed member, a cleared resale queue — and it plans and works it over days or a whole season.
Know when not to reach out
Skip fans already mid-purchase, opted out, or no longer relevant, so nobody gets nagged and every touch is earned.
Engage
Move from one-off blasts to proactive interactions that build the fan relationship.
Same agent, every channel
Reach fans — and be reached — on RCS, SMS, or WhatsApp, adapting as they switch between them without losing the thread.
Conversations, not broadcasts
Every message can become a real exchange — the agent responds and transacts in-thread, never a blast shouted into the void.
Compliant on every touch
Enforce consent and opt-out automatically, per fan and per channel — TCPA and GDPR handled on every single send.
Personalise
Combine full fan context with real-time learning to drive the best outcome for each fan.
The whole history, every time
Draw on complete history from your ticketing and CRM — events, seats, spend, tier — on every decision the agent makes.
Every conversation builds on the last
Recall what matters to each fan — usual seats, preferred channel, who they bring — so nothing has to be re-explained.
Decisioning, not static rules
Replace blast rules with an agent that optimises each fan’s next move toward your goals, inside your guardrails.
solutions
Related Products
intelligence
Signal
The fan memory and signals that power every long-horizon campaign. Context that compounds into a moat only you own.
intelligence
Insights
See what every campaign delivered in plain language — seats sold, members renewed, revenue moved — and what to run next.
