SOLUTIONS

AI Agent – The Future of Agentic Commerce in Live Events

More than automation. Pogoseat’s AI Agent acts on intent, drives transactions, and adapts in real-time across SMS, RCS, WhatsApp, and more.

How it works
Seamless integration with
WHY POGOSEAT

Tangible Results

80

%

Higher ROI

25

%

Higher CVR

37

%

Ticket Sales

Talk to sales

SOLUTIONS

How AI Agent Works

Not Just Smart—Agentic.
Discover how the AI Agent handles everything from intent to purchase without missing a beat.

Engineered for Performance

This is Agentic Commerce: where the agent owns the full journey—from discovery to purchase—without human intervention or redirects.

Pogoseat’s AI Agent is the brain behind our conversational commerce engine—an autonomous, intelligent assistant built to sell tickets, upsell merchandise and experiences, and convert fan engagement into revenue. It’s the sales teammate that never sleeps.

Benefits

Intent Detection & Action Execution – Understands fan questions (“Got tickets for tonight?”) and takes action in real time—surfacing relevant options, applying offers, and initiating checkout.
RCS-Ready – Leverages Rich Communication Services to deliver enhanced, app-like messaging experiences inside native text apps—rich media, carousels, CTAs, and more.
Multi-Channel Native – Deploy across SMS, WhatsApp, RCS, and more—fans get the same smart agent no matter the platform.
Context-Aware Conversations – Remembers past interactions, purchase history, and fan preferences to personalize every reply.
‍AI Journeys – Tailor every aspect of your triggered messages when fans show buying intent. Optimize for conversions by sending hyper-personalized messages across the entire customer lifecycle.
AI Core – Boost ROI with intelligent tools that optimize content, timing, and segmentation. Pogoseat’s AI tools help to maximize messaging revenue using AI that pinpoints your highest-value fans and reaches them at peak conversion moments.
‍Commerce-First Architecture – Purpose-built for ticketing, merch, upsells, cross-sell, add-ons, and donations—natively connected to inventory, pricing, and fulfillment systems.
Always On, Always Selling – 24/7 availability to respond instantly to demand spikes, gameday rushes, or flash offers.

Results

Up to 3x increase in conversion rates versus traditional ticketing flows

20–30% boost in average order value (AOV) with AI-driven upsells

35% reduction in friction compared to mobile web checkout

Higher inventory turnover through dynamic pricing and targeted offers

Increased fan retention from personalized experiences that build brand affinity

Better monetization of long-tail inventory
‍
Data-rich insights into fan behavior, pricing tolerance, and purchase timing

Proven results across major professional sports teams 

Testimonials

Read what some of our partners said about Pogoseat. Don't just take our word for it.
"Pogoseat's text-ticketing solution was exactly the right platform we were looking for to reach new audiences in a simple and efficient way. It's about as easy as it gets for our fans to purchase tickets with just a text."
Dan Lefton
SVP, Ticket Sales & Service
Detroit Pistons
"I have been deeply involved in the sports tech realm for over 20 years - including my tenure as Chief Commercial Officer & Head of Sports at Ticketmaster - and I can say with confidence that
 the ‘Text-to-Buy’ and ‘Text-to-Upgrade’ ticketing technology that Pogoseat has created is as good as it gets. I honestly don’t see how anyone wouldn’t want to use this technology as part of their ticket selling repertoire."
Greg Economou
Ex Chief Commericial Office and Head of Sports
"The Pogoseat integration not only enhances the fan experience through available seating and VIP experience upgrades, but also allows us to increase revenue while receiving insights to help us get to know our fans even better. Additionally, the partnership provides a platform for other partners to get involved to reach passionate fans through sponsored upgrades, VIP experiences and other amenities they can provide."
Nick Baker
President & COO
Global Partnerships AEG
"Pogoseat has revolutionized our student resale process. Their closed resale marketplace offers a secure and efficient platform for our students to purchase verified student section tickets. Pogoseat’s innovative technology has been a game changer for our students."
Bryan Markiewicz
Senior Director of Ticket Operations Elevate | Penn State University
"Pogoseat has been a great partner. Its text-ticketing platform has been great for us looking to reach new audiences in a simple and efficient way and drive revenues. It has never been easier for fans to purchase tickets to our games. Their full integration with our ticketing system is key to making our program so successful.”"
Todd Pollock
Chief Ticketing Officer & SVP of Ticketing
"Partnering with Pogoseat has enabled us to make tremendous strides in our Ticket Upgrade product offering,while helping us unlock new business opportunities. They have taken our vision and crafted a product flow that meetsour exact requirements, allowing us to keep innovating. Through their integration with our ticketing system, Pogoseat can offer real-time upgrades with up-to-date inventory, ultimate product flexibility, andthe chance to resell the original seat to a new buyer."
Trevor Purvis
VP Ticketing Technology & Solutions
Houston Astros
"Pogoseat are able to offer our fans a different experience of the game. Their solution easily integrates with our ticketing platform making it really easy for our fans to use."
Nat Harden
SVP, Ticket Sales & Service
"Pogoseat helped us to allow our supporters to experience premium upgrade offerings and generate ancillary revenue in the process. We are very please with our partnership."
Jenny Gower
Head of Ticketing & Supporter services
Brighton & Hove Albion FC
"Pogoseat has been instrumental in the successful launch of our Steelers Student Rush program. Their
technology has made ticket purchasing simple for students and helped open a new channel for us to connect with them. The seamless ticket-buying
process and the crucial integration with Ticketmaster have been foundational to our program’s early success."
Justin Mitchell
Head of Marketing
"Partnering with Pogoseat has helped our organization discover new fans, as well as engaging existing fans with an effortless way to purchase
tickets through our Jets Student Rush and Jets Standby (last-minute) programs. We are pleased with the positive impact this partnership has had
on our fans."
Linzy Jones
VP Ticketing & Consumer Sales
"The upsell initiative we undertook across our global touring shows was a clear success. Pogoseat and their integration with Outbox made it seamless and as a result we were able to drive incremental revenue."
Sebastian Prevost
Director of Distribution
"Pogoseat put together an easy to use seat upgrade program that integrated with our ticketing system as well as our season ticket member consignment program. Their deep integration is key to making our program so successfull."
Russ Stanley
SVP, Ticket Sales & Service
"The Pogoseat integration not only enhances the fan experience through available seating and VIP experience upgrades, but also allows us to increase revenue while receiving insights to help us get to know our fans even better. Additionally, the partnership provides a platform for other partners to get involved to reach passionate fans through sponsored upgrades, VIP experiences and other amenities they can provide."
Nick Baker
President & COO, Global Partnerships AEG
"Pogoseat has revolutionized our student resale process. Their closed resale marketplace offers a secure and efficient platform for our students to purchase verified student section tickets. Pogoseat’s innovative technology has been a game changer for our students."
Bryan Markiewicz
Senior Director of Ticket Operations at Elevate | Penn State University
"Partnering with Pogoseat has enabled us to make tremendous strides in our Ticket Upgrade product offering,while helping us unlock new business opportunities. They have taken our vision and crafted a product flow that meetsour exact requirements, allowing us to keep innovating. Through their integration with our ticketing system, Pogoseat can offer real-time upgrades with up-to-date inventory, ultimate product flexibility, andthe chance to resell the original seat to a new buyer."
Trevor Purvis
VP Ticketing Technilogy & Solutions
"Pogoseat has been instrumental in the successful launch of our Steelers Student Rush program. Their
technology has made ticket purchasing simple for students and helped open a new channel for us to connect with them. The seamless ticket-buying
process and the crucial integration with Ticketmaster have been foundational to our program’s early success."
Justin Mitchell
Head of Marketing
"I have been deeply involved in the sports tech realm for over 20 years - including my tenure as Chief Commercial Officer & Head of Sports at Ticketmaster - and I can say with confidence that
 the ‘Text-to-Buy’ and ‘Text-to-Upgrade’ ticketing technology that Pogoseat has created is as good as it gets. I honestly don’t see howanyone wouldn’t w“ant to use this technology as part of their ticket selling repertoire."
Greg Economou
Ex Chief Commericial Office and Head of Sports
"Pogoseat has been a great partner. Its text-ticketing platform has been great for us looking to reach new audiences in a simple and efficient way and drive revenues. It has never been easier for fans to purchase tickets to our games. Their full integration with our ticketing system is key to making our program so successful.”"
Todd Pollock
Chief Ticketing Officer & SVP of Ticketing
"Partnering with Pogoseat has helped our organization discover new fans, as well as engaging existing fans with an effortless way to purchase tickets through our Jets Student Rush and Jets Standby (last-minute) programs. We are pleased with the positive impact this partnership has had on our fans."
Linzy Jones
VP Ticketing & Consumer Sales
"The upsell initiative we undertook across our global touring shows was a clear success. Pogoseat and their integration with Outbox made it seamless and as a result we were able to drive incremental revenue."
Sebastian Prevost
Director of Distribution
"Pogoseat put together an easy to use seat upgrade program that integrated with our ticketing system as well as our season ticket member consignment program. Their deep integration is key to making our program so successfull."
Russ Stanley
SVP, Ticket Sales & Service
"Pogoseat are able to offer our fans a different experience of the game. Their solution easily integrates with our ticketing platform making it really easy for our fans to use."
Nat Harden
SVP, Ticket Sales & Service
"Pogoseat's text-ticketing solution was exactly the right platform we were looking for to reach new audiences in a simple and efficient way. It's about as easy as it gets for our fans to purchase tickets with just a text."
Dan Lefton
SVP, Ticket Sales & Service
"Pogoseat helped us to allow our supporters to experience premium upgrade offerings and generate ancillary revenue in the process. We are very please with our partnership."
Jenny Gower
Head of Ticketing & Supporter services

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